Synchronoss Technologies Completes Acquisition of honeybee

Synchronoss strengthens its omni-channel digital services offering with the acquisition of digital experience platform provider

Who we are

Our honeybee solution delivers the ability to rapidly create and adapt digital sales journeys for contact centres and retail stores.

By coupling our digital tools with our expert knowledge, we combine the best of digital and human interactions to deliver a personalised and engaging experience as well as drive increased sales results.

What makes honeybee different?

We put the customer first

We put the customer first

  1. Assess the unique needs of every customer and tailor recommendations to suit them
  2. Drives cross-sell and upsell in a way that’s relevant to the customer’s needs
  3. Provide a richer and more interactive experience
We empower the sales agent

We empower the sales agent

  1. Put the right information into the hands of the agent at the right time, creating true experts
  2. Enable agents to anticipate and meet the full needs of the customer using our upsell & cross sell recommendations
  3. Real-time, targeted insights and analytics, enhanced with gamification to drive adoption and engagement
We accelerate your digital transformation

We accelerate your digital transformation

  1. Fast, flexible, low-code solution, empowering business users to build, manage and change customer journeys
  2. Sales insights and analytics across the entire journey for continuous improvement
  3. Our honeybee Experts will focus on driving adoption and advocacy to help deliver and land your digital customer journeys

Start your digital transformation

Our clients

How we’ve helped them

Contact centres

+57%
conversion rate

+11%
transaction value

-70%
time to competence

Retail stores

+36%
conversion rate

+11%
cross-sell

+25%
NPS

Implementation

-70%
build cost

-75%
time to market

Our partners

Accenture
pwc
Tech Machindra