honeybee Journeys
Configurable contact centre and retail sales journeys designed using rich customer insight and expert sales agent knowledge
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honeybee Insights
Live customer and agent journey analytics combined with personalised sales agent gamification
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honeybee Platform
Accelerate your digital transformation with our low code journey and integration platform
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Who we are
Our honeybee solution delivers the ability to rapidly create and adapt digital sales journeys for contact centres and retail stores.
By coupling our digital tools with our expert knowledge, we combine the best of digital and human interactions to deliver a personalised and engaging experience as well as drive increased sales results.
What makes honeybee different?
We put the customer first
- Assess the unique needs of every customer and tailor recommendations to suit them
- Drives cross-sell and upsell in a way that’s relevant to the customer’s needs
- Provide a richer and more interactive experience
We empower the sales agent
- Put the right information into the hands of the agent at the right time, creating true experts
- Enable agents to anticipate and meet the full needs of the customer using our upsell & cross sell recommendations
- Real-time, targeted insights and analytics, enhanced with gamification to drive adoption and engagement
We accelerate your digital transformation
- Fast, flexible, low-code solution, empowering business users to build, manage and change customer journeys
- Sales insights and analytics across the entire journey for continuous improvement
- Our honeybee Experts will focus on driving adoption and advocacy to help deliver and land your digital customer journeys
Our clients
How we’ve helped them
Contact centres
+57%
conversion rate
+11%
transaction value
-70%
time to competence
Retail stores
+36%
conversion rate
+11%
cross-sell
+25%
NPS
Implementation
-70%
build cost
-75%
time to market
Our partners
