23
Apr

Honeybee Podcast Episode #102 - Rod Jones talks Africa, BPOs, Omni-channel

In episode #102 of our honeybee podcast, we talk with Rod Jones of Rod Jones Contact Centre Consulting. Based in South Africa, Rod has been serving the contact centre industry for more than 40 years. Not only has he been involved since the beginning when call centres were developed, he’s contributed to the evolution of call centres into contact centres, and he continues to guide the industry into the future.

  1. Listen to episode #102 and learn about:

    • The state of contact centres regionally
    • How many BPOs are still working to be up-to-date by integrating back-end systems
    • The aim of omni-channel service
    • The trend of home workers
    • Process efficiencies in contact centres

    Listen to Rod Jones on honeybee podcast episode #102 here

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About Us

honeybee was created by people who've lived and breathed the challenges of complex retail businesses and contact centres, where creating exciting and engaging customer experiences was always threatened with speed to market pressures, legacy systems that were hard to intergrate and small project budgets.

We realised there had to be a better way, so we brought together the right people - from operational execution and employee engagement through to journey design and technical experts to make our vision a reality. We wanted to make it easier for companies to design and launch exceptional customer journeys.