Chief Sales Officer
Jonathan leads our sales team, working hard with the rapidly growing number of companies around the world who see the value in digitally supporting their sales people. Previously SVP Europe for Kony Inc., VP Health Sciences at Oracle and has held a number of roles with SAP, including leadership of their sales operations in China and Japan.
As we learned in our previous post, there is a trend in the North American market to resist outsourcing with third-party contact centers .
“Despite a trend of shrinking in-house contact center budgets, the North American market is one in which many enterprises are more willing to assert their own buying power rather than partner with a third party,” said Peter Ryan of Ryan Strategic Advisory.
Contact center outsourcers (CCO) hoping to break into the North America market face considerable commercial pressures. While the United States holds the largest share in the contact center industry, with a steady 1.5 percent growth in 2016, CCOs account for less than 20% of the industry in the U.S., and not much more in Canada. More importantly, as Peter Ryan of Ryan Strategic Advisory observes, there is a trend in North America to resist outsourcing with third-party contact centres.