The top six CX trends to watch in 2018

It’s the start of the year and I have been browsing the business journals and blogs exploring the key customer experience (CX) trends that most companies seem to be focused on. As we are still in January there are dozens of articles suggesting the key CX trends for 2018, but based on my own experience and research I believe these are going to be the top 6 areas worth focusing on this year.

ICMI: The Top 50 Global Contact Centre Thought Leaders

ICMI is one of the biggest contact centre associations in the world. Based in Colorado, they produce research on what is happening in the global contact centre market along with other resources, such as consulting and training. They recently published a list of the top 50 contact centre experts in the world.

About Us

honeybee was created by people who've lived and breathed the challenges of complex retail businesses and contact centres, where creating exciting and engaging customer experiences was always threatened with speed to market pressures, legacy systems that were hard to intergrate and small project budgets.

We realised there had to be a better way, so we brought together the right people - from operational execution and employee engagement through to journey design and technical experts to make our vision a reality. We wanted to make it easier for companies to design and launch exceptional customer journeys.