Contact Centre Journeys
Configurable contact centre journey designed using rich customer insight and knowledge from expert sales agents
In the race to optimise call centre operations, organisations increasingly turn to technology for creative and innovative solutions to enrich customer experiences and reduce friction for their customers in all their channels.
In this search it's important to find technologies that can quickly and easily slot into your technology ecosystem and add value quickly.
honeybee Contact Centre is our configurable contact centre journey solution, which when rolled out across your call centre, empowers your sales agents to sell more confidently, providing every customer with a personalised recommendation based on their needs.
Making the right recommendations
Watch your average basket increase in size and value by offering enticing upgrades, extras and accessories that are tailored to the customer's order at the right time and in the right place.
Personalised agent insights
Comprehensive real-time journey analytics and personalised agent gamification, giving sales agents the ability to improve in every sale.
Webhelp increases conversion by 57% using Contact Centre journeys
When Webhelp recognised the value of introducing guided selling into their contact centre sales channels, they turned to honeybee to help. Using the Contact Centre Journeys product, they were able to empower their sales agents to find the right mobile package for the customer by assessing their needs and making tailored recommendations as well as suggesting useful cross sell options.
We helped them reduce the number of tools they had to use in the sales process, and provided an easy to learn and easy to use tool. As well as making relevant recommendations, their sales agents were able to quickly and easily locate product details, ensure that they met all the regulatory requirements and easily transfer the details into the order management system.
This meant they were able to increase conversion by 57% and net revenue by 11%.